Refund Policy
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure or defect. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
We will accept returns and provide you with an exchange voucher, refund (refund will be provided using original payment method) or repair where:
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The item is faulty or is not of acceptable quality, or
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The product does not match the sample or our description; and
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You can present a receipt or other adequate proof of purchase
We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
Proof of Purchase
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
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Original register receipt (no photocopies accepted)
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Online Tax Invoice (order confirmations will not be accepted)
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Financial Statement (i.e bank statement, credit card statement)
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Proof of purchase is the original receipt, bank statement
When you change your mind
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You have 7 days to return your items (some exclusion apply) for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.
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By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.
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If you can’t provide proof of purchase we will be unable to provide you with an exchange coupon or refund.
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You will be reliable for return postage cost.
Privacy
You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return.
When returning we will record your name and form of identification provided, which may be accessed by authorised team members for fraud protection activities. Information collected will be securely stored in accordance with our privacy policy.
For further information, please contact our office on 02 9649 9106.